Terms of service

Please read these terms and conditions carefully before using our website operated by The Cocoabean Company. These terms tell you about the way you can use our website and apply to all visitors, users and others who access or use the site. By continuing to browse our site you agree to be bound by these terms & conditions. If you do not accept these terms & conditions, you must not use our site.

The term “products” or “goods” refers to physical items bought from our website shop.

The term “services” or “events” refers to tickets purchased from our events section.

Accuracy

We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the design and colours. However, the handmade nature of our products means that this may vary. We make all reasonable efforts to accurately describe our services however final details are subject to change.

Placing an Order for Goods

We accept all major debit and credit cards. We will take payment from your card at the time you place an order. All credit card details are entered on to a secure page and are transferred using the SSL encryption method. After you place your order, you will receive an email confirmation. 

Please check all contact and delivery information carefully before placing your order as it is not always possible for us to amend these details. We are not responsible for incorrect delivery addresses.

The Cocoabean Company gift vouchers are not redeemable on our online shop at this time.

 Although we hope to be able to supply all products and services ordered, we reserve the right, at our discretion and without the need to give reasons, to refuse any order. If we refuse your order we will let you know as soon as reasonably possible.

 

Pricing Errors 

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

 

Chargebacks

If you have reached out to us please allow us time to respond. Please do not file chargebacks. These are extremely destructive to small businesses like ours and will result in all future orders being pre-emptively cancelled. They will also add a considerable amount of time to the issue being dealt with versus dealing with us directly. Should there be issues or questions about your order please reach out to us.

 

Allergen Information

All chocolate products sold on this website will be sent with nutritional and allergen labels. If you require any information on a specific product, please get in touch at hello@thecocoabeancompany.com.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time.